Privacy Policy
At D’Pherin, trust is the finest luxury we can offer. Every fragrance we craft carries a promise of purity and discretion and so does the way we safeguard your personal information.
This Privacy Policy explains how we (“the Site,” “we,” “our,” or “us”) collect, use, and safeguard your personal information when you explore our website, purchase our fragrances, or connect with us through our services (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to any individual engaging with D’Pherin through our Services — whether as a valued customer, a website visitor, or any person whose information is entrusted to us in the course of your interaction with our brand.
By choosing to experience D’Pherin through our Services, you acknowledge and consent to the practices described in this Privacy Policy. If you do not agree, we respectfully request that you refrain from using our Services.
⚜️ Every interaction with D’Pherin is meant to feel as secure and elegant as our creations themselves.
Information We Collect
To serve you with precision, we may collect the following details:
- Personal Details: Name, email, contact number, billing and shipping address — required for order processing.
- Payment Information: Processed securely via encrypted payment gateways. We do not store your credit card, debit card, or banking details.
- Account & Preferences: Your D’Pherin account details, wishlist, and communication preferences (such as newsletters or product updates).
- Website & Device Data: Cookies, browsing behavior, IP address, and device information to improve site performance and personalize your shopping journey.
- Customer Support Data: Any information you choose to share while contacting our customer care team.
How We Use Your Information
We use your data only for legitimate, service-oriented purposes:
- To process and deliver your orders with care and accuracy.
- To update you about your order status, dispatch, and delivery.
- To personalize your D’Pherin experience with curated recommendations.
- To share news of new launches, events, or exclusive offers (only with your consent).
- To respond to customer service inquiries and provide after-care.
- To protect against fraudulent activity and maintain website security.
Legal Basis for Processing (For Global Compliance)
We process your personal data only where legally permitted, including:
- To fulfill a contract (e.g., processing an order).
- With your consent (e.g., signing up for newsletters).
- To comply with a legal obligation.
- Where it is in our legitimate business interest (e.g., fraud prevention, service improvements).
Confidentiality and Information Sharing
At D’Pherin, your privacy is of paramount importance. We are committed to handling your personal information responsibly, securely, and in accordance with applicable laws and international data protection standards.
- No Sale or Trade of Personal Information
We do not sell, trade, or rent your personal information to any third parties for marketing or commercial purposes. Your personal data is used solely for the purposes described in this Privacy Policy. - Sharing with Trusted Service Providers
We may share your personal information with verified and reputable service providers, including but not limited to payment processors, logistics providers, and IT support services. Such sharing is strictly limited to the extent necessary to facilitate the services you request, such as processing orders, delivering products, or maintaining our website and IT systems. - Legal Compliance and Protection of Rights
We may disclose your personal information where required by applicable law, regulation, legal process, or governmental request. Additionally, disclosure may occur where necessary to enforce our terms of service, protect our legal rights, safeguard the safety of our customers or the public, or prevent fraud or illegal activities. - Obligations of Partners
All third-party partners and service providers with whom we share your information are contractually obligated to maintain confidentiality and implement appropriate technical, administrative, and organizational measures to protect your personal information. These partners are also required to comply with applicable privacy and data protection laws. - Commitment to Security
We employ robust security practices and standards to safeguard your personal information from unauthorized access, loss, or misuse.
By using our services, you acknowledge and agree to the collection, use, and disclosure of your personal information as described in this policy.
Security & Protection
- Our website is secured with SSL encryption to ensure safe transmission of information.
- Payment systems are compliant with PCI-DSS global security standards.
- Regular security audits are conducted to protect against unauthorized access or misuse.
- While we employ best-in-class safeguards, no system can guarantee absolute security. We encourage you to protect your login details and contact us immediately if you suspect unauthorised access.
Your Rights & Choices
As a valued customer of D’Pherin, you retain full control over your personal information. In accordance with applicable data protection laws, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Update, amend, or correct any inaccurate or incomplete details.
- Erasure: Request the deletion of your personal data, subject to legal and regulatory requirements.
- Restriction/Objection: Withdraw consent or object to the processing of your personal information, including for marketing purposes.
- Data Portability: Request that your personal data be transferred to you or another service provider, where technically feasible.
- Cookie Preferences: Manage or disable cookies directly through your browser settings.
To exercise any of these rights, please contact us at support@dpherin.com. We may require verification of your identity before processing certain requests, in order to protect your privacy and security. All requests will be handled in accordance with applicable legal timelines and obligations.
Cookies & Technology
We use cookies and similar technologies to:
- Improve website functionality and user experience.
- Analyze site performance and visitor behavior.
- Deliver personalized recommendations and marketing (if opted-in).
You may choose to disable cookies in your browser settings, but some features may not function optimally without them.
International Data Transfers
Please note that your personal information may be transferred, stored, and processed in countries other than your country of residence, including, but not limited to, the United States. Such transfers may involve our employees, agents, affiliates, or third-party service providers and partners who operate or provide services in these jurisdictions.
Where your personal data is transferred internationally, we implement appropriate safeguards to ensure that your information receives an adequate level of protection in compliance with applicable data protection laws. These safeguards may include, without limitation, the use of Standard Contractual Clauses (SCCs) approved by regulatory authorities, binding corporate rules, or other measures recognized under law as providing equivalent protections.
By using our services, you acknowledge and consent to the transfer, processing, and storage of your personal information in accordance with this policy and applicable legal safeguards.
Children’s Privacy
D’Pherin’s website, services, and products are not directed to, nor intended for, individuals under the age of 18. We do not knowingly collect, store, or process any personal information from children under this age.
In the event that we become aware that we have inadvertently collected personal information from a child under 18, we will promptly take all necessary steps to delete such information from our records.
If you believe that a minor has provided personal information to us, you are required to contact us immediately at support.dpherin@gmail.com so that we may take appropriate action to remove the information in accordance with applicable laws and regulations.
Updates to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect legal requirements or improvements in our practices. Any changes will be posted here with an updated “Last Revised” date.
Contact Us
For questions, concerns, or to exercise your rights under this Privacy Policy, you may contact us at:
⚜️ At D’Pherin, every detail matters. Just as each note in our fragrance lingers with intention, so too does our commitment to guarding your privacy — discreetly, securely, and forever.